FAQs

What is the lead time for my orders?

The leadtime for individual orders is 2-3 weeks as all orders are customized upon payment. For birthday or party packs above 10, please order at least 1 month before date of celebration.

What is the difference between a busy bag and learning kit?

Busy bag comes in A5 size which are great for traveling and on the go. Learning kit comes in A4 size and is suitable for children below 3 years old.

Do all activities come with a marker?

All our writing activities will include a marker.

What is the shipping cost?

All of our shipment is at a flat cost of $5 within Singapore. It is a door to door courier with tracking number. Free shipping for orders above $120.

Do you ship to other countries apart from Singapore?

Yes, we can do that. Do drop us an email at thejoylearners@gmail.com or send us a message on IG @thejoylearners. Shipping cost will vary, depending on the country we are sending to.

What is included in a party pack?

Each pack comes in a zipped folder and a themed label based on your birthday theme. If the activity involve writing, a marker will come in each pack too. Please indicate the theme when you are carting out.

What is Joylearner Kits?

Joylearner kits are bundles which we have worked with our educational partners. Most of these sets are limited edition based on the availability.

What is Joylearner Playdates?

Joylearner will conduct playdates time to time. It comprises of storytelling, craft and sensory stations. All of our session will have at least an item to bring home for each child. More details can be found in individual playdates launch.